A disgruntled employee's departure posed a significant threat to our client's network operations when they maliciously changed the password of their firewall. Thanks to our proactive approach and implementation of a fail-safe mechanism, we were able to swiftly restore network access without the need for time-consuming device resets. By obtaining the necessary authorization from the client, we efficiently regained control of the network in a mere 10 minutes, minimizing downtime and potential business disruption.